BayAssist

AI Receptionist for UK Garages

Your Garage Deserves a Receptionist That Never Clocks Off

BayAssist is an AI receptionist built for independent UK garages. It answers every call, books MOTs and services, chases advisories, and sends SMS confirmations. 24 hours a day, 7 days a week.

01952 767 010 Hear the AI Receptionist

Takes 60 seconds. No signup needed. Just call and listen.

Why Garages Need an AI Receptionist

Running a garage means your hands are full. Literally. You are under a bonnet, on a ramp, or elbow-deep in brake fluid. The phone rings and you have two choices: drop what you are doing, or let it ring out.

Most garage owners let it ring. Not because they do not care, but because the work comes first. The problem is that every missed call is a potential booking walking out the door and straight to the garage down the road.

Research across UK garages shows that independent garages miss between 30% and 40% of their inbound calls. That is not a guess. It is the reality of running a busy workshop with a small team.

Voicemail does not fix it. 70% of callers will not leave a message. They just call the next garage on Google. By the time you ring back, they have already booked elsewhere.

An AI receptionist for garages changes this completely. Every call answered within two seconds. Day or night. No hold music. No missed bookings.

What BayAssist Actually Does

Answers every call instantly. When a customer rings your garage number, BayAssist picks up within two seconds. It greets them professionally, asks what they need, and handles the conversation naturally. No robotic menus. No "press 1 for service". A proper conversation.

Books MOTs and services automatically. Customer wants an MOT? BayAssist checks availability, books the slot, confirms with the customer on the call, and sends an SMS confirmation. The booking appears in your calendar without you doing anything.

Chases outstanding advisories. Got a customer whose MOT flagged advisory items six months ago? BayAssist can ring them, remind them about the work, and book them in. Most garages leave thousands in advisory revenue on the table because nobody has time to chase it up.

Handles after-hours calls. A third of calls to garages come outside working hours. Evenings, weekends, bank holidays. Without BayAssist, those calls go to voicemail and most callers never leave a message. With BayAssist, every after-hours call gets answered and every booking gets made.

DVSA integration. BayAssist connects directly to the DVSA MOT database. When a customer calls about their MOT, it can look up their vehicle, check the due date, and give them accurate information. No guesswork, no calling them back.

How It Works (4 Simple Steps)

Customer Calls Your Number

Nothing changes for the customer. They ring your existing garage number. BayAssist answers within two seconds, every single time. No new numbers, no redirects.

AI Has a Natural Conversation

The AI talks to the customer like a real person. It asks what they need, takes their vehicle details, and handles the request. No scripts, no menus, no awkward pauses. Most customers do not realise they are talking to AI.

Booking Confirmed Automatically

MOT booked. SMS confirmation sent to the customer with date, time, and your garage details. Reminder sent before the appointment. Everything handled without you touching the phone.

You Check Your Dashboard

At the end of the day, check your BayAssist portal. See every call, every booking, every message. Full call recordings and transcripts. All handled without interrupting your work.

Built for Garage Owners Who:

Miss calls because they are under a car or with a customer
Cannot afford a full-time receptionist at £20k+ per year
Want every call answered professionally, every time
Need 24/7 availability including evenings and weekends
Lose bookings to competitors because of unanswered phones
Want to stop being a secretary and get back to fixing cars
Have advisory revenue sitting untouched because nobody chases it

AI Receptionist vs the Alternatives

Human receptionist: £20,000-25,000 per year including NI and pension. Available 9 to 5 only. Holidays, sick days, training time. Can only handle one call at a time. Quality depends on the person and the day.

Generic answering service: £300-500 per month plus £1-3 per call. Operators know nothing about MOTs, advisories, or DVSA. They take a message and pass it on. You still have to call the customer back.

BayAssist AI receptionist: £597 per month, unlimited calls. Available 24/7/365. Handles multiple calls at once. Books MOTs directly into your calendar. Sends SMS confirmations. Chases advisories. Built specifically for UK garages.

The maths is straightforward. If you are missing 7 calls per week and 40% of those would have been bookings at £40 each, that is £480 per month in lost revenue. BayAssist costs £597. Factor in advisory recovery and after-hours bookings and it pays for itself in the first month.

Pricing

Setup & Integration £797

Monthly Service £597/month

Call answering (24/7) Unlimited

MOT & service bookings Unlimited

SMS confirmations Included

Advisory recovery calls Included

DVSA integration Included

One-time setup. Monthly billing starts after go-live. No lock-in contracts. Full refund guarantee for first 30 days. Cancel any time.

FAQs

Will customers realise it is not a real person?

Most will not. The AI sounds natural, listens carefully, and responds appropriately. Customers think they have reached a helpful receptionist. We have had garage owners tell us their regulars complimented the "new girl on the phones".

Does this work with my existing phone number?

Yes. No number changes. Your customers call the same number they always have. BayAssist answers when you cannot. If you want to take a call yourself, you still can.

What about complex calls or complaints?

BayAssist handles routine calls brilliantly: MOT bookings, service bookings, pricing questions, opening hours. For complex issues or complaints, it takes a detailed message and flags it as urgent so you can call back personally.

Can it handle multiple calls at the same time?

Yes. Unlike a human receptionist, BayAssist can handle many calls simultaneously. No busy signal. No hold music. Every call gets answered professionally, even during your busiest periods.

How long does setup take?

Most garages are fully live within 24 hours. We handle the technical side. You do not need new hardware or software. Your existing phone number stays the same.

What if I want to cancel?

No lock-in. Cancel any time. Full refund guarantee for the first 30 days. We are confident you will stay because the numbers speak for themselves, but you are never trapped.