The front office for UK MOT garages

Your phone only rings when it has to.

It answers every call, books the MOT straight into one diary, and handles the customer conversation behind it. The workshop phone only goes when there's a genuine reason to pick it up, so you can stay on the tools.

Call 01952 767 010 and book an MOT for any car you like. It's the identical system our live customers use. The only thing fictional is the garage.

One diary

One diary. Filled three ways. Without you lifting a finger.

However a customer books, by phone, online, or by you putting it in yourself at the counter, it all lands in one place. No double-booking, no clashes, no checking three calendars. Voice AI, web booking and your portal all write to the same live diary. The only system that combines all three.

Phone

Customers ring in

The AI receptionist takes the call, looks up the vehicle on DVSA, books the slot, sends the confirmation text.

Online

The website we build you

We build the garage a complete new website with MOT status checking, DVSA advisory lookup and online booking baked in. Customers self-book on it day or night, straight into the same diary.

Manual

You at the counter

VRM pre-fill, two-tap manual booking when a customer walks in or rings while you're stood next to the portal.

One live diary

Your diary fills without you knowing, other than your day being booked up while you get on with the work.

Voice

It answers every call you miss

Picks up when you're under a car or it's gone half past five. Natural conversation, not a touch-tone menu.

Reads the registration back phonetically and confirms before doing anything, so no mis-bookings. Pulls the full vehicle record from DVSA on every call: make, model, colour, MOT expiry, past advisories. Checks the live diary, offers real slots, books them in, reads the whole booking back before it confirms.

Stop losing £40 to £50 plus the repair work that follows it, every time the phone rings through.

CallerNeed an MOT, please. WP24 KFG.
SystemWhisky Papa, two four, Kilo Foxtrot Golf. That's your silver Ford Focus, MOT due 12 June.
SystemI can do Tuesday 10am or Thursday 2pm.
CallerTuesday's good.
SystemBooked. Confirmation text on its way.
Call handling and callbacks

Bookings handled. Everything else routed or logged. So the workshop only gets the calls that actually need it.

After the greeting, the AI branches. If it's an MOT booking, the AI handles it end to end, books the slot, sends the confirmation text. No one in the workshop pulled off a car for a routine booking.

If it's anything else, the AI offers a transfer to the workshop or a callback. Transfers ring the workshop line and your team picks up like normal. If the workshop is busy and misses it, the call routes back to the AI, which apologises that the workshop is tied up and takes a callback instead. The customer never ends up in voicemail.

Callbacks land as a list in the portal, each one with the reason captured ("brake check", "overheating after a motorway run", "service quote"), the customer's name, and their number. The workshop knows what the call's about before they ring back. Tap to mark complete. No answer? It drops off and reappears at the bottom flagged "called but not contacted", so nothing slips through.

The mechanic stops getting pulled off a car for routine bookings, and every other call either reaches a human or is sat in the callback list with a reason next to it. Nothing falls through the cracks.

Callbacks in your portalEach one carries the reason the customer rang
Brake check · James W07XXX XXXXXX · logged 10:14
Overheating after motorway run · Liz P07XXX XXXXXX · logged 10:31
Service quote, 65k Octavia · Owen H07XXX XXXXXX · logged 10:47
Called, no answer · Jay CReappears at the bottom so it isn't forgotten
Your domainYour garage name, your branding, your services, your hours
Free MOT checkCustomer types a reg, sees MOT due date and any advisories
Online bookingReal slots, booked in seconds, with the right duration for the job
One diaryBookings land where your phone bookings and counter bookings do
Your new website

We build you a new website. With everything baked in.

A complete modern website for your garage. Your business, your branding, your hours, your address, your services. Yours, not a button bolted onto whatever you've already got.

With three things baked in that turn it from a brochure into a working asset: a free MOT status check (the customer types a reg, sees their MOT due date and any advisories), live DVSA advisory lookup, and online MOT booking. Customers do all three without leaving the site.

Bookings made on it land in the same live diary as the phone bookings and your manual entries. No double-handling, no clashes, no checking three places.

A customer checks their MOT and books it on the website you gave them at eleven at night, and it's just there in your diary in the morning.

Daily ops

The little things that save you hours

Built around how a garage actually works, not how software thinks it should.

  • VRM pre-fill: type the reg, the saved customer details auto-populate.
  • Returning-customer auto-fill: their name, number, vehicle, all there.
  • Job card pops out from any booking, pre-filled. No more illegible long-hand notes.
  • Trade one-click booking: a tickbox bypasses full detail capture, regulars in fast. structured trade accounts coming on onboarding
  • Easy cancel, easy reschedule, no chasing.

Less typing, less time at the counter, more time on the cars.

Type a regCustomer record fills itself in
One tapJob card opens, ready to print
Trade tickboxSkip the detail screen, book in seconds
CancelTwo taps. Customer gets notified.
From any bookingOpen invoice, customer detail already in
Per-line VATTick the box to zero-rate MOTs in the same invoice on onboarding
SavedTo the customer's profile, accessible any time
PrintedHands the customer a real invoice at handover
Invoicing

Invoicing done right, from the booking

Create an invoice straight from the booking. The customer's details are already in. Vatable items with a per-line tickbox to zero-rate what doesn't carry VAT, so MOTs and parts can sit on the same invoice without breaking the totals.

Saved to the customer's profile. Accessible any time. Printed for the customer at handover.

No mistakes, no maths, a professional invoice in front of the customer in seconds.

SMS lifecycle

It keeps your customers in touch with you

Confirmation text within seconds of booking. Twenty-four hour reminder so they show up. Car-ready text when it's done. Eleven-month MOT reminder so they rebook with you, not the lot down the road.

All from one number, one clean thread. No app to install. No login.

The customer conversation runs itself, and your diary fills in the background.

Within secondsBooking confirmation, manage link included
24 hours before"Don't forget your MOT tomorrow at 10am"
When it's done"Your car's ready to collect"
Eleven months later"Your MOT is due next month, want to book in?"
Every MOTAdvisories captured against the vehicle
Your data, your customersPersonal SMS from your garage
Before the work's dueNot after they've already paid someone else
Customer repliesBook in, or politely decline, in two taps
Advisory recall on onboarding

It brings back the work you've already found

Every MOT throws up advisories. The system chases the ones you choose, with a personal SMS from your garage, before the work falls due.

It runs off your own MOT advisory data, so it comes alive once you're set up. Nothing to demo on a stranger's account because it's personalised to your customers from day one. Work you already spotted, on cars you already know, brought back to your bays.

Configured during onboarding. Runs from your live MOT data once it's live.

Feedback intelligence on onboarding

It shows you the problems you'd never otherwise hear about

After every job it asks the customer how it went. Good or bad, the reply comes back to you, never to a public listing, and the sentiment is read automatically so a quiet problem doesn't stay quiet.

The value is in the pattern. Negatives are flagged by technician, by day and by root cause, so you can see when it's always the same bay, the same person, or the same kind of job. A bad one fires you an alert with the full context (customer, vehicle, job, who did it, their own words) and a tap to mark it resolved.

Google reviews sit on top, optional and only if you want them: a compliant ask that goes to every customer, never gated on whether they were happy. Your rating builds on the back of work you've actually put right.

Configured during onboarding. The weekly owner dashboard is the deliverable: reply rate, sentiment, and the patterns you can act on.

After every job"How did the Focus do today?" Good or bad, we want to know.
Read automaticallySentiment scored, logged to your dashboard
A bad oneOwner alert with full context, tap to resolve
The patternBy technician, day and root cause. Repeat issues auto-flagged.
Google reviewsOptional, compliant, every customer, never gated
Same flowHappy customer SMS includes a referral ask
Friend's regFriend replies with their car, books in directly
No vouchersNo discount tracking, no admin
Quiet compoundingEvery happy MOT is a chance at the next one
Referrals on onboarding

It turns happy customers into new ones

The same SMS flow that asks for a review can ask a happy customer to refer a friend who needs an MOT.

No vouchers, no codes, no chase. Just a quiet ask at the right moment.

Configured during onboarding. Every satisfied customer becomes a small source of new work.

The portal: your day at a glance

It runs your whole day in one place

MOT diary with colour-coded, time-proportional tiles. A two-hour job takes twice the visual space of a one-hour job, so the day reads at a glance.

Workshop multi-bay diary alongside it for service and repair work, manual booking when you need it, all on your phone, tablet or the desk in the office.

Replaces the paper diary and the spreadsheet that nobody actually keeps up to date.

MOT diaryColour-coded, time-proportional tiles
WorkshopMulti-bay diary, jobs assigned by bay
Manual bookingVRM pre-fill, two-tap entry
AnywherePhone, tablet, the desk in the office
Search"J Smith" pulls the customer, every vehicle they've brought you, full history
Any past invoiceSaved against the customer, two taps to retrieve, ready to reprint
Job cardPre-filled with customer, vehicle, reg, advisory history
PrintClean job card to the mechanic. No handwriting, no re-keying.
The portal: customer records

Every customer, every car, every invoice, all in one record

The portal holds a proper customer database, not just a list of bookings. A full record per customer: name, contact, every vehicle they've brought you, the complete service history. Pull a customer up by name, registration or phone number.

Every invoice you've ever raised for that customer is saved to their record and retrievable instantly. Useful at handover, useful for repeat customers, useful when there's a dispute and you need to show what was done six months ago.

Job cards pop out from any booking with the customer detail, the vehicle detail and the advisory history already filled in. Print the job card and hand the mechanic something clean: no handwriting, no re-keying, nothing missed.

"Did we do their brakes last year?" becomes a two-second lookup instead of digging through a pile of paper.

See it working right now

Three ways to have a look without committing to anything.

Here's a live demo garage. Have a play, you can't break anything.

Call the demo line

01952 767 010

Call it and book an MOT for any car you like. It's the identical system our live customers use, the only thing fictional is the garage. Same setup, same booking, same confirmation. The DVSA lookup runs against the real database, so any UK plate works.

Call now →

Try the online booking

The same public booking page a real customer would use. Books straight into the live demo diary. Use any plate, any details.

Open the booking page →

Look round the portal

Log in as the garage. Watch a booking land from the demo line in real time. Open the callback list and see the reasons captured. Open a job sheet, raise an invoice, cancel something.

centralmotors.motbooking.uk
Password: Central2025!
Open the portal →

A note on what's live and what's "what you get": the call, the booking page and the portal above are running today. Advisory recall, reviews, referrals and the trade-account work in the cascade above are part of what gets built and configured for you on onboarding. The demo garage auto-wipes overnight, so it always looks like a fresh working garage in the morning.

Who it's for

Built for independent garages where the phone gets missed because everyone's busy doing the actual work.

If you're a one-man-band or a three-bay outfit and the office is whoever's nearest the counter when it rings, this is for you. If you've already got a slick system you love and a full-time receptionist, you probably don't need this.