You're a mechanic, not a receptionist.
We set it up and run it. Tom answers, books the job and puts it on your board by itself.
Prefer to ring? 01952 767 010. Book a fake MOT. No human answers.
You're halfway through an MOT and the phone's going. Again. You let it ring. It goes to voicemail, or it rings out and they try the next garage. That could be an MOT gone, up to £54.85, and that's before any work it needed. There's a walk-in waiting at the counter. A car dealer wants his cars in tomorrow. You scribble a booking on the back of a job card and hope you don't lose it. And when you should be getting home for the kids, you're still ringing people back.
Not at 3am, not on a Sunday. Bookings come in while the garage is shut, some after midnight.
Nearly half the bookings at AutoFix Telford since the August upgrade went into the diary without anyone at the garage lifting a finger.
One Monday in August: 24 bookings. 14 went in by themselves.
Tom answers. Every call, every hour.
Every call answered in your garage's name, day or night, weekends included. While the caller talks, Tom looks the car up from the reg: make, model, MOT history and expiry, live from DVSA. Then he books it straight into your diary and logs the call. If they want a person, Tom tries the workshop. If nobody picks up, they go on a callback list at the top of your screen.
Prefer to ring? 01952 767 010
Calls are recorded and Tom says so. He never pretends to be human.
Four ways in. One diary.
The phone
Tom books it, the customer gets a text to move or cancel it themselves, and it lands on the board by itself.
Your website
Customers book straight into the diary from your own site.
Trade
Every car dealer or fleet gets its own booking link.
At AutoFix Telford, ten trade customers book their own work this way.
The counter
The lads type in the walk-ins, and it all goes in the same diary.
And the bits that eat your day.
Andy owns AutoFix Telford, the first garage on BayAssist.
"It runs a lot more smoother in here now compared to what it used to. Would you go back? No no no no, not back to the old diaries."Andy, AutoFix Telford
"Self-explanatory, isn't it? It's very simple to use."
Andy, AutoFix TelfordAndy reckons he gets about three hours a day back. At his £70 an hour labour rate, that's £210 a day. BayAssist is £697 a month.
Ring Tom. Book a fake MOT. Make your own mind up.
Ring our demo garage and hear what your customers would hear. No human answers. £797 setup, then £697 a month. One price, every feature on this page. Monthly rolling, no fixed term, 30 days' notice to leave.
Talk to TomPrefer to ring? 01952 767 010