It answers every call, books the MOT straight into one diary, and handles the customer conversation behind it. The workshop phone only goes when there's a genuine reason to pick it up, so you can stay on the tools.
Call 01952 767 010 and book an MOT for any car you like. It's the identical system our live customers use. The only thing fictional is the garage.
However a customer books, by phone, online, or by you putting it in yourself at the counter, it all lands in one place. No double-booking, no clashes, no checking three calendars. Voice AI, web booking and your portal all write to the same live diary. The only system that combines all three.
The AI receptionist takes the call, looks up the vehicle on DVSA, books the slot, sends the confirmation text.
We build the garage a complete new website with MOT status checking, DVSA advisory lookup and online booking baked in. Customers self-book on it day or night, straight into the same diary.
VRM pre-fill, two-tap manual booking when a customer walks in or rings while you're stood next to the portal.
Picks up when you're under a car or it's gone half past five. Natural conversation, not a touch-tone menu.
Reads the registration back phonetically and confirms before doing anything, so no mis-bookings. Pulls the full vehicle record from DVSA on every call: make, model, colour, MOT expiry, past advisories. Checks the live diary, offers real slots, books them in, reads the whole booking back before it confirms.
Stop losing £40 to £50 plus the repair work that follows it, every time the phone rings through.
After the greeting, the AI branches. If it's an MOT booking, the AI handles it end to end, books the slot, sends the confirmation text. No one in the workshop pulled off a car for a routine booking.
If it's anything else, the AI offers a transfer to the workshop or a callback. Transfers ring the workshop line and your team picks up like normal. If the workshop is busy and misses it, the call routes back to the AI, which apologises that the workshop is tied up and takes a callback instead. The customer never ends up in voicemail.
Callbacks land as a list in the portal, each one with the reason captured ("brake check", "overheating after a motorway run", "service quote"), the customer's name, and their number. The workshop knows what the call's about before they ring back. Tap to mark complete. No answer? It drops off and reappears at the bottom flagged "called but not contacted", so nothing slips through.
The mechanic stops getting pulled off a car for routine bookings, and every other call either reaches a human or is sat in the callback list with a reason next to it. Nothing falls through the cracks.
A complete modern website for your garage. Your business, your branding, your hours, your address, your services. Yours, not a button bolted onto whatever you've already got.
With three things baked in that turn it from a brochure into a working asset: a free MOT status check (the customer types a reg, sees their MOT due date and any advisories), live DVSA advisory lookup, and online MOT booking. Customers do all three without leaving the site.
Bookings made on it land in the same live diary as the phone bookings and your manual entries. No double-handling, no clashes, no checking three places.
A customer checks their MOT and books it on the website you gave them at eleven at night, and it's just there in your diary in the morning.
Built around how a garage actually works, not how software thinks it should.
Less typing, less time at the counter, more time on the cars.
Create an invoice straight from the booking. The customer's details are already in. Vatable items with a per-line tickbox to zero-rate what doesn't carry VAT, so MOTs and parts can sit on the same invoice without breaking the totals.
Saved to the customer's profile. Accessible any time. Printed for the customer at handover.
No mistakes, no maths, a professional invoice in front of the customer in seconds.
Confirmation text within seconds of booking. Twenty-four hour reminder so they show up. Car-ready text when it's done. Eleven-month MOT reminder so they rebook with you, not the lot down the road.
All from one number, one clean thread. No app to install. No login.
The customer conversation runs itself, and your diary fills in the background.
Every MOT throws up advisories. The system chases the ones you choose, with a personal SMS from your garage, before the work falls due.
It runs off your own MOT advisory data, so it comes alive once you're set up. Nothing to demo on a stranger's account because it's personalised to your customers from day one. Work you already spotted, on cars you already know, brought back to your bays.
Configured during onboarding. Runs from your live MOT data once it's live.
After every job it asks the customer how it went. Good or bad, the reply comes back to you, never to a public listing, and the sentiment is read automatically so a quiet problem doesn't stay quiet.
The value is in the pattern. Negatives are flagged by technician, by day and by root cause, so you can see when it's always the same bay, the same person, or the same kind of job. A bad one fires you an alert with the full context (customer, vehicle, job, who did it, their own words) and a tap to mark it resolved.
Google reviews sit on top, optional and only if you want them: a compliant ask that goes to every customer, never gated on whether they were happy. Your rating builds on the back of work you've actually put right.
Configured during onboarding. The weekly owner dashboard is the deliverable: reply rate, sentiment, and the patterns you can act on.
The same SMS flow that asks for a review can ask a happy customer to refer a friend who needs an MOT.
No vouchers, no codes, no chase. Just a quiet ask at the right moment.
Configured during onboarding. Every satisfied customer becomes a small source of new work.
MOT diary with colour-coded, time-proportional tiles. A two-hour job takes twice the visual space of a one-hour job, so the day reads at a glance.
Workshop multi-bay diary alongside it for service and repair work, manual booking when you need it, all on your phone, tablet or the desk in the office.
Replaces the paper diary and the spreadsheet that nobody actually keeps up to date.
The portal holds a proper customer database, not just a list of bookings. A full record per customer: name, contact, every vehicle they've brought you, the complete service history. Pull a customer up by name, registration or phone number.
Every invoice you've ever raised for that customer is saved to their record and retrievable instantly. Useful at handover, useful for repeat customers, useful when there's a dispute and you need to show what was done six months ago.
Job cards pop out from any booking with the customer detail, the vehicle detail and the advisory history already filled in. Print the job card and hand the mechanic something clean: no handwriting, no re-keying, nothing missed.
"Did we do their brakes last year?" becomes a two-second lookup instead of digging through a pile of paper.
Here's a live demo garage. Have a play, you can't break anything.
Call it and book an MOT for any car you like. It's the identical system our live customers use, the only thing fictional is the garage. Same setup, same booking, same confirmation. The DVSA lookup runs against the real database, so any UK plate works.
Call now →The same public booking page a real customer would use. Books straight into the live demo diary. Use any plate, any details.
Open the booking page →Log in as the garage. Watch a booking land from the demo line in real time. Open the callback list and see the reasons captured. Open a job sheet, raise an invoice, cancel something.
A note on what's live and what's "what you get": the call, the booking page and the portal above are running today. Advisory recall, reviews, referrals and the trade-account work in the cascade above are part of what gets built and configured for you on onboarding. The demo garage auto-wipes overnight, so it always looks like a fresh working garage in the morning.
If you're a one-man-band or a three-bay outfit and the office is whoever's nearest the counter when it rings, this is for you. If you've already got a slick system you love and a full-time receptionist, you probably don't need this.