How a 2-person garage answered every call and added £920 in revenue
Mark runs AutoFix with his brother. Three MOT bays, constant work. They're good at fixing cars. They're terrible at answering phones.
When customers call during busy times (peak hours), they hit voicemail. Some people call back. Most don't. The garage misses bookings.
"We were losing calls we didn't even know about," Mark said. "Customers would call, get no answer, then book at another garage instead."
Mark installed BayAssist in one day. Setup took about 2 hours. From then on, every call was answered.
Here's what changed:
1. Calls are answered instantly. When a customer calls, our AI receptionist (the AI) picks up. No hold queue. No voicemail. Just a natural conversation.
2. MOTs are booked directly. our AI receptionist checks available slots, confirms the date/time, and records the booking.
3. Confirmations are automatic. Customer gets an SMS with the booking details and a link to reschedule or cancel.
4. No manual data entry. Bookings sync directly to the calendar. Mark sees everything in real-time.
| Metric | Value |
|---|---|
| Setup cost (one-time) | £797 |
| Monthly service cost | £597 |
| Month 1 cost (setup + service) | £1,394 |
| Month 1 revenue from extra bookings | £920 |
| Net cost (month 1) | £474 |
|
Break-even point: Month 2 By month 2, the extra bookings pay for the service entirely. |
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