What actually changes
| Feature | Without BayAssist | With BayAssist |
|---|---|---|
| Phone answering | You or staff answer when you can | AI answers every call instantly 24/7 |
| MOT booking | Manual diary, back and forth | Booked automatically during the call |
| DVSA vehicle lookup | Customer reads reg, you look it up | Instant automatic lookup during call |
| Booking confirmation | You text or call back later | Automatic SMS sent immediately |
| Out of hours calls | Missed until morning | Answered and booked 24/7 |
| No-show reduction | Hope they turn up | SMS reminders sent automatically |
| SMS follow-up | Chase manually or don't bother | Sarah AI follows up automatically |
| Call recording | None | Every call recorded and stored |
| Online booking | None or basic website form | Full online booking with DVSA lookup |
| Workshop portal | Paper diary or basic software | Digital job sheets, invoicing, calendar |
| Advisory follow-up | Forgotten after the MOT | AI texts customers about advisories |
| Cost | Receptionist £2,483/month | BayAssist £597/month |
| Availability | Office hours only | 24/7/365 including bank holidays |